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Call 020 7118 0381 or email info@thecheesemarket.co.uk

Terms and Conditions


Placing orders

Once an order is placed we will review the information and process the order for payment. Should any information be missing we will contact you. Once the order has been accepted and processed you will receive a confirmation email. The Cheese Market Ltd remains the right to refuse any orders should they see fit to do so.

Price

Upon completion of order payment will be made. Prices shown will be inclusive of VAT but excluding delivery. Prices of items shown will be the price of the item upon payment.

Prices may change at any point without prior notice.

Substitution

Goods are subject to availability. We will also try to send out only complete orders; in the case where an item is missing we will substitute it with a similar cheese of equal or greater value. We will also give the option upon checkout of either “waiting for cheese to arrive” in stock or “accept substitution”

Payment

The Cheese Market Ltd accepts most major payment types. Below is a list of the following payment types accepted.

Payment is made using Global Iris a secure online form of payment.

Payments will appear on your statement as The Cheese Market Ltd

Delivery

Delivery is made by a next day courier. All orders will be packed with straw for protection and additional temperature controlling items including bubble wrap and ice packs will be used depending on the items ordered, their size and quantity and the time of the year.

Delivery costs are £4.99 for all deliveries under £50. All orders over £50 will receive free delivery. These rates are only available to deliveries to the UK mainland excludes the Highlands & Islands, for delivery costs to these areas please contact us at orders@thecheesemarket.co.uk

We aim to dispatch all orders within 3 to 4 working days depending on stock availability and customers chosen option on substitutions (see terms and conditions regarding substitutions for more information). Deliveries are made Tuesday to Friday. A delivery date that suits you can also be chosen, earliest delivery for theses orders is 5 working days lead time.

Upon checkout alternative delivery instructions must be given & a telephone number in the event you are not in to accept the goods. These instructions can be, but are not limited to the following examples “leave by side near gate” or “leave at number 12 harberry drive” (as long as it is a close neighbour on the same road/vicinity). Without this alternative delivery instruction due to the nature of the goods we will be unable to process the order.

Returns & Cancellations

Should you wish to cancel an order the order must be cancelled on the same day it is placed. For cancellations within a shorter period please contact us directly on 0207 118  0381 or by email. If the order has already been accepted cancellation will not be possible.

In the case where you are unhappy with your order either due to damage, product issue or error please contact us within 24 hours and we will endeavour to put right any issues.

Returns are only accepted if the goods are damages. All damaged must be reported by email or phone within 24 hours of receiving the order. If the item is returned to us but is not in its original and unopened packaging we reserve the right to refuse a refund. All deliveries returned must be accompanied by original delivery slip.
We are unable to accept responsibility or refunds with incorrect delivery addresses, unopened parcels, delays caused by weather conditions, or gifts to recipients who are away or unable to receive the goods.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
    This Company does not however exclude liability for death or personal injury caused by its negligence.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. Use of The cheese market ltd website is accepted for personal use but permission is needed to use any of the content and images for business and commercial use.

Communication

we have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone numbers.

This company is registered in England and Wales, Number 9105534, registered at Companies House, Cardiff.  

General

The laws of England and Wales govern these terms and conditions. By accessing this and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
We reserve the right to update, change and amend these terms and condition at any point without prior notice.

All our artisan cheeses and accompanying products may be subject to seasonal availability and change in size and shape. All measurements and weights are approximate.


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